Built for EMS organizations

Get your entire agency
on one platform.

Give every approved member the field tools they need, then manage communications, polls, records, schedules, and operations from one agency portal.

Authority verifiedOne agency billPermission controlledPortal + member app
Start agency setup Follow the operational signal
Agency connection live
01 / EntryVerified leader
02 / ControlAgency portal
03 / StructureGroups + access
04 / DeliveryMember app
05 / OutcomeField ready
One verified signal carries agency decisions from leadership to every approved member in the field.
The operational signal

From authority to crew, every handoff stays connected.

A deliberate path replaces scattered logins and side systems. Scroll through the rollout to see how one verified agency becomes a field-ready platform.

01
Verified entry point

Verify authority

A chief, director, operations manager, or other authorized leader starts the request. We verify that authority before creating the agency.

02
One source of truth

Build agency structure

Members, groups, administrators, hierarchy, and locations are organized inside one agency record.

03
Controlled distribution

Set permissions

Leadership decides who can administer the portal and which tools, records, and information each member can access.

04
Operational expansion

Enable the right modules

Turn on alerts, polls, records, calendars, apparatus, standbys, and other workflows without separating them from the agency account.

05
Crew connection

Connect the member app

Approved members sign in once and receive the agency tools, updates, and field information leadership has assigned to them.

Acme EMS
Operational signal 01 / 05
Agency portal / Authority verification
Member app
Pocket Protocols member app showing the Acme EMS agency home with alerts, polls, calendars, contacts, apparatus, and standbys
Authority confirmedChief / Director / OperationsAgency creation unlocked
The agency portal governs structure and access while the member app carries approved tools into the field.
Current platform

A lot more than protocol access.

Every capability is part of the same agency account. Included tools start with agency access; operational modules expand the platform when you need them.

Included with agency access

Agency Alerts

Send the right operational update to the right members.

  • Write and schedule field alerts
  • Target all members, selected groups, or specific recipients
  • Publish alerts to the Pocket Protocols app
  • Control which app users can view agency alerts
  • Track intended recipients and delivery outcomes
  • Review alert status from draft through delivery
  • Keep an administrative delivery audit
  • Use permission-based alert management
Included
Explore Agency Alerts
Included with agency access

Polls

Ask focused questions and turn member feedback into a clear decision.

  • Create single-choice or multiple-choice polls
  • Limit how many options each member may select
  • Target all approved members, selected groups, or specific members
  • Schedule when a poll opens and closes
  • Show results after a member votes, after the poll closes, or only to agency managers
  • Collect anonymous feedback without exposing individual choices
  • Allow members to update a response or lock it after submission
  • Track response totals and option percentages as results become available
  • Close, reopen, duplicate, archive, and restore polls without losing recorded responses
  • Give approved members a focused mobile voting and results experience
Included
Explore Polls
Included with agency access

CE Log

Review continuing-education records members choose to share.

  • Review CE entries by agency member
  • See course names, dates, categories, and completed hours
  • Keep member-controlled per-agency sharing intact
  • Filter the roster to members with shared CE records
  • Use agency permissions to control who can review records
  • Keep member-data changes in agency history
  • Give members a mobile CE log they can maintain themselves
  • Reduce parallel certification spreadsheets
Included
Explore CE Log
Included with agency access

Certifications

See shared credentials and upcoming expirations before they become staffing problems.

  • Review certifications by member
  • See certification name, issuer, issue date, and expiration date
  • Identify active, expired, and upcoming credentials
  • Respect member-controlled per-agency sharing
  • Control access with certification permissions
  • Keep certification changes in agency data history
  • Use the mobile app for member-maintained credentials
  • Replace scattered expiration spreadsheets
Included
Explore Certifications
Included with agency access

Contacts

Give your agency one reusable directory for people and organizations.

  • Create people and organization contacts
  • Store multiple phone numbers, email addresses, and contact methods
  • Model affiliations between people and organizations
  • Record parent and related-contact relationships
  • Separate restricted notes from broadly visible details
  • Archive contacts without losing historical context
  • Use contacts as standby requesters and operational references
  • Control app visibility with permissions
Included
Explore Contacts
Agency add-on

Calendars

Publish agency events and reminders to selected member groups.

  • Create multiple agency calendars
  • Publish one-time and recurring events
  • Target events to selected member groups
  • Collect member responses and attendance intent
  • Schedule default and event-specific reminders
  • Send event notices and track delivery attempts
  • Update one occurrence or an entire recurring series
  • Keep calendar changes synchronized with the member app
  • Let members set calendar notification preferences
  • Preserve event and change history
$10.00/month · $100.00/year
Explore Calendars
Agency add-on

Apparatus

Keep fleet status, downtime, issues, and commitments visible.

  • Create apparatus types, units, capabilities, and operational roles
  • Track in-service, limited-service, and out-of-service status
  • Record status changes with a complete event history
  • Schedule planned downtime
  • Open and resolve apparatus issue reports
  • Track current out-of-service episodes
  • Attach apparatus documents and generate secure downloads
  • Import and export fleet information
  • Set notification policies by apparatus event category
  • Reserve apparatus for operational commitments
  • Control which units are eligible for Standbys
  • Give approved members mobile fleet visibility
$25.00/month · $250.00/year
Explore Apparatus
Agency add-on

Standbys

Plan, staff, and operate standby coverage in one workflow.

  • Create standby requests with requester and location snapshots
  • Build shifts, resources, and qualified positions
  • Publish opportunities to eligible members
  • Announce availability to targeted audiences
  • Accept member signups and staffing requests
  • Assign, remove, reassign, and swap members
  • Preassign apparatus or let crews select at report time
  • Track apparatus reservations with the standby
  • Manage cancellations and operational changes
  • Offer requesters an optional private status website to follow staffing and apparatus readiness
  • Export standby schedules and staffing records
  • Include the complete Apparatus module
$50.00/month · $500.00/year
Explore Standbys

Protected setup, without a self-service free-for-all.

You tell us who you are. We verify your authority, create the agency, and help you roll it out correctly.

01 · Tell us about the agency

Share your role, expected member count, and the modules you care about.

02 · We verify authority

We confirm that the setup request comes from an authorized representative.

03 · Configure the platform

We establish your agency, administrators, access, and selected modules.

04 · Invite the whole crew

Approved members connect their app accounts and receive agency access.

Start your agency setup.

To protect your agency, every organization is verified before it is created. We normally acknowledge requests within one business day.

01
AgencyTell us which organization you are authorized to represent.
02
Authorized contactWe use this information to verify the setup request.
03
PlatformSelect every module you want included in the setup conversation.
04
Anything elseAdd rollout timing, operational needs, or questions for us.